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Frequently Asked Questions
About Walk In Tubs
How Does the
Walk In Tub Water Tight Door Work?
The Hydro-Elite Bath Series’ water tight door seal system forms a hydrostatic seal when compressed by latching the door. Additionally, the weight of water inside the tub further compresses the door seal making it completely leak proof. Remain Active
Walk In Tubs guarantees the door seal for life.
Do Remain Active Walk-In Tubs have safety
certification?
Yes! Remain
Active Walk In Tubs is one of the few walk-in tub
companies that is ETL certified to UL 1795
safety ratings. If your
installer or county inspector requires
proof of certification prior to purchase
we are happy to provide you with
documentation.
Can Remain Active’s Walk-in Tub also be used as a shower?
Yes! Our faucet comes with a hand-held shower head which mounts into the deck of the tub. If you choose, the hand held shower head can easily be mounted on the wall, giving you one more reason to love your walk-in tub!
How is the walk-in tub installed into my existing bathroom?
The installation of any model from our Hydro-Elite Bath Series is very easy. Any licensed plumber can do the job. You don’t need a costly remodel to revolutionize your bathroom since each of our models fit into a traditional 60 inch tub space. If needed, your walk in tubs will include an extension kit to perfectly complete a retro fit installation. Our tubs come in both right hand and left hand versions to accommodate any bathroom layout.
Is there anything special my plumber needs to know before our
walk in tub is delivered?
If you have opted to purchase The Duet, Aria, or The Encore your plumber would need to have two dedicated
15 amp circuits on a GFI. One for each, the inline heater and one for the pump. Complete installation instructions and a Product Manual are provided with each purchase.
Is there a warranty with my Remain Active Walk-in Bathtub?
Each and every one of our Remain Active walk-in tubs is covered by our 10 year complete and comprehensive warranty. Our friendly customer service representatives are ready to help with all aspects of your walk-in tub, even years after your purchase! In addition to your 10 year complete care warranty, you also have a LIFETIME guarantee on the seal of your door. We proudly stand behind our high quality products, and any problem is professionally handled by customer service department.
Once I have ordered my walk-in tub, how long will it be before I receive it?
Remain Active averages an approximate 10 day turn around from time of order to the time of
shipment. If you need your walk-in tub sooner, your shipping can be expedited for an additional charge.
What kind of tests are done on the Walk in Tubs before their shipped?
All of our walk in tubs are
inspected 100% in our factory prior to
shipping; no
detail or function is overlooked. The
pump and jets are tested for 24 hours-checking your tub for leaks, malfunctions and
overall performance. Once we are
assured that your tub is fully
functioning, and can be covered under
our
comprehensive 10 year warranty, your tub
is drained, dried and carefully
crated for shipment. The Hydro-Elite
Series Walk In Tubs have safety compliance
certification for the following tests:
cETL, UL 1795 ratings and IAPMO.
.
What is the difference between
walk in tubs and handicap tubs?
As the name "walk
in tub" implies- the bathtub is designed
for people who have the ability to enter a
walk in tub using an inward swinging door.
Walk In Tubs eliminate the necessity to step
over the side of a traditional bathtub and
are designed to make personal hygiene easier
for the elderly or those with limited
mobility.
Handicap Tubs on the other hand
are specially designed for people who have
limited to no use of their legs. Handicap
tubs generally have outward swinging doors
making the use of a transfer bench or lift
easier. Handicap tubs commonly feature
mulitple hydrotherapy options meant to help
promote proper blood circulation for
inactive limbs and extremities.
What is the difference between
water and air jetted hydrotherapy?
Hydrotherapy is available in all of our
walk in tub and handicap tub units. Water
jets are used to target deeper tissues in
the muscles. Water jets help massage and
relax tight muscles. Air jets are a softer
massage that helps circulate blood without
the targeted penetration of the water jets.
All of our water jetted walk in tubs have
inline heaters which is meant to maintain
the temperature of the water as it
circulates through the tub. The air jetted
walk in tubs inject heated air (at
approximately 80 degrees) into the tub to
keep the bath water from cooling during the
duration of your massage.
What is the difference between
acrylic and fiberglass shells?
If you've done any research on walk in
tubs you'll have read all sorts of opinions
regarding acrylic versus fiberglass walk in
tubs. At Remain Active we offer several
product lines- made up of walk in tubs made
from both materials. So, what is the
difference and how can you make the decision
that will best fit your budget and bathing
needs?
Acrylic walk in bathtubs are constructed
using a large sheet of solid colored acrylic
plastic. The acrylic is heated and
then vacuum pressure is used to stretch the
heated acrylic over the walk in tub mold to
achieve the desired shape. Acrylic is
reinforced with a composite material for
structural support on the back of the
acrylic shell.
Fiberglass Walk In Tubs are manufactured
with composite materials, the same materials
that are used to make automobiles and
yachts. The fiberglass manufacturing process
is critical, as the liquid gel-coat must be
applied evenly on the molds at the correct
temperature. Remain Active uses a special
polyurethane blend in our gel-coating to
protect our fiberglass from UV rays.
Many customers are of the misconception that
acrylic walk in tubs can not be
repaired- this is not so. However, a big
plus for fiberglass is that it is
easier to repair in the field, but both
acrylic and fiberglass units have
sucessfully been repaired; repairs performed
correctly are permanent and virtually
invisible.
In light of the differences in acrylic
and fiberglass walk in tubs, it's improtant
that our customer knows that both the
fiberglass and the acrylic tubs come with a
10 year warranty on the shell of the unit
and a lifetime warranty on the seal of the
door. Both units are built using a stainless
steel, powder coated frame with adjustable
leveling feet. Our
acrylic walk in tub line by
American Standard Walk in Baths does
offer more hydrotherapy options and features
than our fiberglass walk in tubs.
Do I need a larger water heater
to fill my walk in tub?
A standard walk in bathtub generally
requires an estimated 55 gallons of water.
It has been our experience that a 40 gallon
water heater will be more than efficient in
filling your new walk in bathtub.
Does Remain Active offer Walk In
Tub Installation Services?
Remain Active works with walk in tub
installers in many states and some areas of
Canada. It's important to note that any
licensed contractor or plumber can install
our walk in tubs. To visit one of our
showrooms, meet with an installer or for
additional information please call our toll
free number for assistance with your walk in
tub purchase.
What Is An Extension Kit?
Walk In Tubs and handicap tubs come in a
variety of widths and lengths. The average
walk in tub is approximately 51-53 inches
long, whereas a traditional bathtub
generally measures 60" long. In order to
make an easy task of retrofitting an
existing bathtub space with a new walk in
tub we have added an extension kit or
"filler panel" option to each tub
order. The Extension Kit is made of the same
material as the shell of your walk in tub
and is made to fill the space at the back of
the tub. The extension kit easily attaches
to the tub and wall to give you a seamless
looking installation. You do not have to use
the extension kit, but it is included in the
package of your walk in tub purchase.
What is an inline heater
and how does it work?
An inline heater is sometimes referred to
as a "T Heater" and is best described as a
"heat maintainer". The inline heater will
not heat cold water, but as the water is
recirculated through your walk in tub the
water will pass over the inline heater and
keep the temperature comfortable. The inline
heater automatically comes on with the water
jets of your hydrotherapy walk in tub are
turned on.
Does Medicare cover the cost of a
Walk In Tub?
Medicare does not include a walk in
bathtub or handicap tub on thier list of
Durable Medical Equipment. |
