How Does the Water Tight Door Work?
The Hydro-Elite Bath Series’ water tight door seal system forms a hydrostatic seal when compressed by latching the door. Additionally, the weight of water inside the tub further compresses the door seal making it completely leak proof. Remain Active guarantees the door seal for life.
Can Remain Active’s Walk-in Tub also be used as a shower?
Yes! Our faucet comes with a hand-held shower head which mounts into the deck of the tub. If you choose, the hand held shower head can easily be mounted on the wall, giving you one more reason to love your walk-in tub!
How is the walk-in tub installed into my existing bathroom?
The installation of any model from our Hydro-Elite Bath Series is very easy. Any licensed plumber can do the job. You don’t need a costly remodel to revolutionize your bathroom since each of our models fit into a traditional 60 inch tub space. If needed, your walk in tubs will include an extension kit to perfectly complete a retro fit installation. Our tubs come in both right hand and left hand versions to accommodate any bathroom layout.
Is there anything special my plumber needs to know before our tub is delivered?
If you have opted to purchase The Duet, Aria, or The Encore your plumber would need to have two dedicated 20 amp circuits on a GFI. One for each, the inline heater and one for the pump. Complete installation instructions and a Product Manual are provided with each purchase.
Is there a warranty with my Remain Active Walk-in Bath tub?
Each and every one of our Remain Active walk-in tubs is covered by our 10 year complete and comprehensive warranty. Our friendly customer service representatives are ready to help with all aspects of your walk-in tub, even years after your purchase! In addition to your 10 year complete care warranty, you also have a LIFETIME guarantee on the seal of your door. We proudly stand behind our high quality products, and any problem is professionally handled by customer service department.
Once I have ordered my walk-in tub, how long will it be before I receive it?
Remain Active averages an approximate 10 day turn around from time of order to the time of delivery. If you need your walk-in tub sooner, your shipping can be expedited for an additional charge.
What kind of tests are done on the Walk-in Tubs before their shipped?
All of our tubs are
inspected 100% in our factory prior to
shipping; no
detail or function is overlooked. The
pump and jets are tested for 24 hours
in your tub for leaks, malfunctions and
overall performance. Once we are
assured that your tub is fully
functioning, and can be covered under
our
comprehensive 10 year warranty, your tub
is drained, dried and carefully
crated for shipment.
.
